Shipping & Return
When will I receive my order?
Our normal turnaround is about 3-5 days for production and 3-16 days for shipping, depending on the chosen shipping carrier, but turnaround times can vary up to 3 weeks during peak holiday seasons depending on the volume of incoming orders. We will email you as soon as we receive your order with an estimated turnaround time based on our current queue.
Can I cancel my order if I realize it won't arrive soon enough?
If none of our normal or rush turnaround times meet your needs, we would be sad to see you go, but we completely understand. From the time we email you with an estimated turnaround time, there is a 24 hour window in which you can cancel your order. Unfortunately, due to the time-consuming nature of custom artwork, we are unable to offer refunds, returns, or cancellations outside of this 24 hour window. To learn more about our cancellation and refund policies, see our full terms and conditions or contact us directly at firstname.lastname@example.org
Where do you ship your products?
We currently ship our physical products in the list of countries. You can check the possibility of shipping in the order form. When you write your address it will show if it is possible to ship artwork, and how long it will deliver your order. If you are outside of our current shipping range, we apologize for the inconvenience and assure you that we are working to expand our shipping capabilities.
How much does shipping cost?
Shipping costs are not included in the price of our items and will be calculated at checkout. Exact shipping costs will vary depending on the customer's location relative to our studio. Sometimes for a limited time we offer free shipping.
Do you offer refunds or returns?
Unfortunately, we are unable offer refunds or returns for our products because they are custom-made for each individual customer. If you're not happy with your sketch before it prints, we refund 100% of your purchase. Love your Art or your money back. Guaranteed.
My order was damaged when it arrived. Please help!
We carefully package all of our fragile items, but we understand that sometimes packages aren't always handled with care during shipment! If you have any issues with the shipment you receive from us, please let us know at email@example.com and we'll send a replacement for any damaged items.